Isn't it awful when we get bad service? With the internet now available for practically anything you wish to buy, you would think that many companies would up their customer service. But it seems that this is not always the case. A fellow Crafter...oo member recently had terrible service and she has blogged about it here...Domestic Kat.
I have experienced bad service, from a Folksy seller, and it does leave a nasty taste in the mouth. However, I do feel that there is absolutely no excuse for this from established companies.